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    Do You Have Questions?

    Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

    F.A.Qs

    Frequently asked questions

    Can you please tell me how to use your products?

    NO, sorry, first and foremost, all of our products are sold for RESEARCH PURPOSES ONLY, and once again, we are a supply company, and research questions are beyond our scope of knowledge.

    How long does it take to process your orders?

    Most orders are processed and ship the same day. Orders placed after 12pm EST will ship the following day (excluding Sundays).

    Where do you ship from?

    All packages are shipped from our central mailing facility in  USA.

    How can I be assured that your products are genuine?

    Our business’s success relies upon you being satisfied and returning. Our products are made adhering to the strictest oversight and controls. We guarantee above 99% purity on all our products or we will happily replace your order free of charge!

    What does Peptide Pros do?

    We are a peptide chemical supply company.

     

    How do you store Melanotan 2?

    All of our peptides are stable at room temperature for approximately two years. However, once you reconstitute them we recommend storing them in the refrigerator.

    Where are your Peptides and Liquid Research Chemicals manufactured?

    All of our products are proudly manufactured right here in the U.S.A.!

    I clicked “Process Order” on the checkout screen but nothing happened, did my order go through?

    Sometimes if your order does not get processed you may have to clear your browser’s cache or change browsers. When you successfully click the “Process Order” button, a processing status bar will appear as your order is being sent to us. Normally orders are accepted within 30 seconds depending on your internet connection. If it takes longer than 2 minutes, you can contact us at sales@peptidesproshop.com for assistance. We also have live chat directly on the site usually available from 9am-9pm (EST). Also, check your inbox and spam/junk folders to see if you received the confirmation email from us, it is sent automatically when a transaction is completed.

    Will you ship my peptides or liquid research chemicals without labels on them?

    Absolutely not, however, if you are looking for white labeling we can provide basic labels with your company’s logo on them instead of ours. We can also provide generic labels with no logos. This service is included in all wholesale orders, please contact us as soon as you place your order so we can work with you to provide the proper label for your order. However, by law we must display the product name, potency, lot number, expiration, and proper warnings. If you do not contact us within 24 hours of placing your wholesale order, your products will ship with Peptide Pros’ labels on them.

    Do your Liquid Research Chemicals need to be refrigerated?

    No. All of our Liquid Research Chemicals are stable at room temperature. We do however recommend that you refrigerate any peptides once they are reconstituted.

    The powder in the Peptide vial is a solid mass or broken up and powdery, is this normal?

    Absolutely, most of the time it will appear solid, however due to shipping and handling, the solid mass may break up and appear powdery.  There is nothing wrong with this; it will not affect the purity of the peptide.